Who are we?

We are BookVilla.bg, an international chain specializing in the management and operation of luxury villas, guest houses, chalets, lodges, and more.

Our motto is “Your home, Your bed”, and our main mission is to provide our guests with modern, comfortable, and cozy accommodations in perfect locations, combined with professional service that makes them feel truly special.

Our team consists of young, intelligent, and highly trained professionals who speak multiple languages.

We will make every effort to support your clients and be with you every step of the way — from the booking process and guest reception to cleaning and a warm farewell from the properties we manage.

Our mobile administrators will personally welcome and check in your clients, introducing them to the property upon arrival. They will be happy to share tips and recommendations, present the area and its charm, and point out interesting landmarks and their locations, ensuring guests enjoy a pleasant and memorable vacation.

To make their stay even more enjoyable and to help them discover the unique local cuisine, we provide special discount cards for carefully selected restaurants, cafés, and venues. We are available around the clock to ensure a smooth and comfortable stay, and our staff can always be found on-site to assist whenever needed.

Hotel Chain Bg Hotel Management

BG Hotel Management (HMBG) is a Bulgarian hotel chain founded by a team of professionals from the hospitality, restaurant, and tourism industries with more than 15 years of experience. The company is fully focused on new technologies that simplify and streamline the way we work with property owners.

Over the years, through managing a wide range of hotels, our managers have gained a deep understanding of the needs, expectations, and requirements of both travel companies and guests. We have found the key to their complete satisfaction: tireless, consistent, and daily efforts to deliver a truly high-quality, valuable, and flawless hospitality product — paired with uncompromising guest service.

We specialize in both full and partial management, including operations, marketing and sales, reservation management, strategy and planning, property launch preparation, staff recruitment and training, as well as the implementation of international hotel standards in hotels, resorts, vacation complexes, aparthotels, hostels, guest houses, and serviced apartments.

The services we offer in our package include:

  • Development of a marketing plan and advertising strategy, including budget allocation and a marketing calendar

  • Competitor research and creation of a competitive product with proper pricing strategy

  • Negotiations with tour operators and contract agreements with them, corporate clients, registration on hospitality-related platforms or location-based directories, registration in suitable online booking systems and global distribution channels

  • Social media management — profile creation and daily maintenance

  • Website and mobile app updates and maintenance

  • Direct handling of reservations and entering them into hotel management software/PMS to ensure smooth reception operations

  • Direct sales through effective, well-developed, and strategically positioned own websites, as well as increasing traffic to them

  • Revenue management, capacity control, and occupancy optimization

  • Online and offline sales and distribution of hotel services, live advertising

  • Representation and promotion at travel fairs and exhibitions with a dedicated stand

  • Invoicing, authorizations, credit card payments, and payment monitoring

  • Channel manager, booking engine, PMS

  • Email marketing, advertising, and sending out promotions and special packages

  • Preparation of offers, client communication, and response to inquiries

  • Weekly or monthly reports on activities, processed reservations, and generated revenues

We also offer additional services that may be valuable for you:

  • Consulting for reopening or redesign of rooms

  • Staff training and consulting in all areas of hotel operations

  • Development of projects and applications for European funding programs

  • House manager services: guest reception and check-in, farewell, cleaning, and technical maintenance of the property

  • Recruitment, staff training, and implementation of hotel work standards

  • Analysis and recommendations for improving the hotel product or accommodation facilities

  • Monitoring and performance evaluation systems for staff compensation

  • Restaurant consulting and training, menu creation, recipe development, hotel breakfast planning, meal services, and optimization of product supply and purchasing

  • Hiring of professional and trained staff: General Manager, managers, administrators, housekeepers, chefs, waiters, maintenance, and more

And remember:
MARKETING AND SALES BRING GUESTS TO THE HOTEL, BUT MANAGEMENT AND OPERATIONS — THROUGH THE SYNERGY AND EFFICIENT WORK OF THE HOTEL AND RESTAURANT DEPARTMENTS, COMBINED WITH GENUINE HOSPITALITY — TURN THEM INTO LOYAL CLIENTS AND AMBASSADORS OF YOUR BRAND.

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